LIGHTING AND FAN INSTALLERS INC. CUSTOMER SERVICE SURVEY

Dolores Bufanio - May 2024

Customer response: I learned of your company through Fanco where I purchased my fans.

Q: Were you satisfied with the ease of setting up the installation appointment. Any suggestions for improvement in our scheduling process?

Customer response: I was very pleased with setting up the installation appointment.

Q: Were you satisfied with the installers? Any suggestions for improvement?

Customer response: Eric and Deon were my installers. They came into my home and once I showed them where the fans were going to be installed they went right to installing the fans, there were two fans. They were both professional and polite and were done quickly. I love my new fans. I would recommend both Deon and Eric. Very nice guys.

Customer response: Yes

Murphy Larry - February 2024

Customer response: Fanco

Q: Were you satisfied with the ease of setting up the installation appointment. Any suggestions for improvement in our scheduling process?

Customer response: Yes, satisfied

Q: Were you satisfied with the installers? Any suggestions for improvement?

Customer response: Yes, satisfied

Customer response: Yes

Archie Romero - January 2024

Customer response: Fanco , Las Vegas referral

Q: Were you satisfied with the ease of setting up the installation appointment. Any suggestions for improvement in our scheduling process?

Customer response: Process is easy and efficient. No suggestions.

Q: Were you satisfied with the installers? Any suggestions for improvement?

Customer response: Eric and Roman did the installation and they were very professional. This is the second time Eric has provided exceptional service.

Customer response: Yes

Harry T Hinman - January 2024

Customer response: Jessie and Jerry at Fanco Ft.Apache store

Q: Were you satisfied with the ease of setting up the installation appointment. Any suggestions for improvement in our scheduling process?

Customer response: A piece of cake

Q: Were you satisfied with the installers? Any suggestions for improvement?

Customer response: Eric was personable,an excellent tech/installer and helped put extensions on chains for both fans,on time and cleaned up.An excellent experience,give him a raise.

Customer response: Yes

Melissa Klein - July 2023

Customer response: recommended by Fanco

Q: Were you satisfied with the ease of setting up the installation appointment. Any suggestions for improvement in our scheduling process?

Customer response: everything was perfect

Q: Were you satisfied with the installers? Any suggestions for improvement?

Customer response: He was fast, polite and excellent

Customer response: yes

Kathy Mack - August 2023

Customer response: FANCO recommended

Q: Were you satisfied with the ease of setting up the installation appointment. Any suggestions for improvement in our scheduling process?

Customer response: Excellent

Q: Were you satisfied with the installers? Any suggestions for improvement?

Customer response:

Customer response: Yes

Ken Magnera - February 2024

Customer response: Fanco

Q: Were you satisfied with the ease of setting up the installation appointment. Any suggestions for improvement in our scheduling process?

Customer response: Very easy

Q: Were you satisfied with the installers? Any suggestions for improvement?

Customer response: Eric, the installer was efficient and professional.

Customer response: Yes

Ilene Hamilton - July 2023

Customer response: We learned about your company through Fanco. We choose to use your company due to the 2 for 1 fan installation.

Q: Were you satisfied with the ease of setting up the installation appointment. Any suggestions for improvement in our scheduling process?

Customer response: We were very please with the process and everything went very smoothly.

Q: Were you satisfied with the installers? Any suggestions for improvement?

Customer response: Our installers were Eric and Juan. They called about 15 minutes before arrival. They were very pleasant and did a wonderful job. We would highly recommend them as installers.

Customer response: Yes

Suzanne McGoldrick - November 2023

Customer response: FanCo

Q: Were you satisfied with the ease of setting up the installation appointment. Any suggestions for improvement in our scheduling process?

Customer response: Yes, very. Jill called me within hours of my purchase of fans from FanCo to schedule installation. Super Great!

Q: Were you satisfied with the installers? Any suggestions for improvement?

Customer response: Eric was fast, efficient, and knowledgable.

Customer response: Yes

Gina D - December 2023

Customer response: Fanco

Q: Were you satisfied with the ease of setting up the installation appointment. Any suggestions for improvement in our scheduling process?

Customer response: Yes

Q: Were you satisfied with the installers? Any suggestions for improvement?

Customer response: Eric came to install 2 fans and he did an excellent job. We had a Chandelier installed and Eric and Juan installed it for us. Eric did a great job getting the old medallion off the ceiling, installing a new one and the large chandelier, along with Juan. If we had another job they would be the ones that we would trust to come out and do it. Thank you for a great experience.

Customer response: Yes